Return Policy

Thank you for shopping with VTV Amplifier. We want you to be completely satisfied with your purchase. In case you need to return or exchange an item under our 30 DAY TRIAL, please carefully review our return policy outlined below:

  1. Eligibility:
    • All returns or exchanges must be requested within 30 days from the date of delivery.
    • The item must be undamaged and in its original packaging.
    • Personalized or customized items may not be eligible for return unless there was an error on our part.
  2. Return Process:
    • To initiate a return or exchange, please contact us and provide your order details and reason for return or exchange.
    • Please ensure that the item is securely packaged to prevent any damage during transit.
    • NILAI KITS ARE NOT ELIGIBLE FOR 30 DAY TRIAL AND ARE NOT RETURNABLE
  3. Return Shipping:
    • The customer is responsible for the return shipping costs.
    • We recommend using a trackable shipping method to ensure the safe return of the item.
    • Please include any required documentation inside the package. 
    • Our return address is: VTV Amplifier  18136 Clifton Rd. Lakewood Ohio 44107
  4. Refund or Exchange:
    • Once we receive the returned item and verify its eligibility, we will process the refund or exchange within 5 days.
    • Refunds will be issued to the original payment method used during the purchase.
    • If you opt for an exchange, we will ship the replacement item as soon as possible, subject to availability.
    • In case the returned item is found to be ineligible for a refund or exchange, we will contact you to discuss the available options.
    • Items returned where refund is due will receive original purchase cost less PayPal or Credit Card fees.  (These are not refunded to us on a refund).
  5. Exceptions:
    • The following items are not eligible for return or exchange unless defective:
      • Nilai Kits, if buyer assembled
      • Downloadable software or digital products
      • Gift cards or vouchers
  6. Damaged or Defective Items:
    • If you receive a damaged or defective item, please contact us.
  7. Cancellations:
    • Order cancellations are only possible before the item has been shipped. If you wish to cancel an order, please contact our customer support team as soon as possible.

Please note that this return policy applies only to purchases made through our website. For items purchased from third-party sellers or other channels, please refer to their respective return policies.

We reserve the right to modify or update this return policy at any time, and such changes will be effective upon posting on our website.

If you have any further questions or need assistance regarding our return policy, please contact us.

VTV AMPLIFIER Prop 65 Disclaimer:

WARNING: Our products contain chemicals known to the State of California to cause cancer and reproductive harm. California’s Proposition 65 requires businesses to provide clear and reasonable warnings to customers regarding the potential exposure to these chemicals. For more information about Proposition 65, please visit the website of the California Office of Environmental Health Hazard Assessment (OEHHA) at www.p65warnings.ca.gov.

At VTV Amplifer,  we prioritize the health and safety of our customers. We are committed to complying with all applicable laws and regulations, including Proposition 65. The safety and well-being of our customers are of utmost importance to us, and we strive to provide accurate and transparent information about our products.

We provide this warning as a precautionary measure, as certain components or materials used in our products may contain chemicals known to the State of California to cause cancer and reproductive harm. We believe in empowering our customers to make informed decisions about the products they choose to purchase.

Please carefully read all product descriptions, labels, and instructions provided before using our products. If you have any questions or concerns regarding Proposition 65 and our products, we encourage you to reach out to us directly.

By purchasing our products, you acknowledge and accept the potential exposure to chemicals listed under Proposition 65. Please be aware that the presence of these chemicals does not necessarily indicate that our products are unsafe when used as intended.

Thank you for choosing VTV Amplifier.  We appreciate your trust in our brand and are dedicated to delivering high-quality products while complying with applicable regulations.

VTV Amplifier